FAQ BUYERS SUPPORT PAGE
I did not receive a confirmation of my order. How do I know if it went through?
A confirmation email should have been sent to you within an hour of placing your order. If that’s not in your inbox, please check your spam folder. If it’s not there, call Customer Services on 1-866-FOR-KETO and we’ll get you sorted. You can also email us email@example.com
Can I change an order once it’s been made?
We do understand that sometimes you need to make a change, so contact Customer Service and ask for Susan on 1-866-FOR-KETO to make a request. We’ll make our best efforts to ensure you’re satisfied. If the item has already shipped, you may return it following our standard return policy.
I’m having trouble with ordering online. Who can I speak to?
Since I need to enter my credit card details online to order, I’d like to know if your site is secure?
We take the security of our online ordering system very seriously, that’s why we’re using the latest technology to safeguard your details. In addition, we do not store credit card numbers, so once payment for your order has cleared, your card details are erased from our system.
What should I do if my credit card was refused when I placed an order?
Which payment options do you accept?
Do you offer discounts on large quantity orders?
When will I get my products?
We aim to ship other products, books and supplements, within 48 hours of receiving your order. When we offer a new product on “pre-sale” it may take a little on longer than 48 hours. We’ll try our hardest to meet that target.
Do I get charged for shipping each item separately?
If you order print books these come from a different location so there is a separate shipping charge.
Do you ship overseas?
I received my order, but something is missing. What can I do?
What can I do if Keto doesn’t work out for me?
If you’ve given it your best shot and are sure Keto is not going to move those unwanted pounds, rev up your energy levels and stop those obsessive food-cravings as it has for thousands of others, you can take advantage of our 90 Day Money-Back Guarantee. Just return the products to us at and we’ll credit the account you paid with within 14 business days (usually less) of receipt. Contact Customer Service and ask for Susan. 1-866-For-Keto (1-866-367-5386) or firstname.lastname@example.org
We’re here to help!